Getting Results from Professional Services Firms: A Systematic Approach
For many businesses, the 1980s and 90s were a "roller coaster ride." While the
cost of computer power dropped exponentially, the cost for professional staff increased
almost as rapidly.
Because of these trends, business and professional organizations throughout the U.S. are
seeking ways to control their labor costs. One solution drawing increasing attention is
the use of outside resources (often referred to as "outsourcing") to augment
full-time professional staff.
Only a few years ago, the outsiders most businesses tapped for assistance were information
consultants who could provide needed expertise in narrow specialty areas such as strategic
planning. Today, more and more managers of professional service functions are drawing upon
professional services firms for resources to supplement their internal staff. They do so
in order to accommodate fluctuating service demands. It is now commonplace for businesses
to outsource to professional services firms that provide the talents of business
consultants, instructional designers, technical writers, programmers, media producers,
scriptwriters, project managers, and the like.
This publication suggests ways for you to take best advantage of the services of such
outside professionals. Although the examples throughout are based on training and
documentation development services, the rules and principles presented apply to virtually
any outsourcing requirement.
ęCopyright 1996 FLI, Incorporated
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