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Chapter 1 - A Systematic Approach for Getting Results from Professional Services Firms.

Chapter 2 - What Are You Buying When You Outsource?

Chapter 3 - Business Case for Outsourcing Professional Services.

Chapter 4 - Creating Service Specifications That Get The Results You Expect.

Chapter 5 - How to Evaluate Services Firms

Chapter 6 - You Cannot Leave Everything to the Professional Services Firm

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