Client: Leading manufacturer of high-end office and electronic printing equipment.
Project Objectives: The client planned to introduce a family of printers into a marketplace new to them: retail distribution.
Unlike other printers in the client's product line, these printers were intended as consumer market industry-standard, and had to be competitive with the benchmark desktop printers of major competitors.
The printers were to require little if any installation support, and minimal ongoing technical support from the manufacturer.
Issues: The product family consisted of a line of six printers, in both networked and stand-alone configurations. The six printers included two different physical designs.
In addition, the designs called for nine hardware
options (such as various paper trays and feeders), three networking options, and specially
designed PC software to control network printing. Documentation had to address all of the
printers and options.
To accommodate the many printers, two physical designs, and various
hardware/software options, FLI recommended and developed a series of documentation
components. (This was a departure from the client's original perception of the
documentation as a single document for the entire printer family.)
FLI's development team consisted of graphic artists, technical
writers, instructional designers, copy editors, and a project team leader. Resources were
phased in and out as needed--with a maximum of nine people at the peak of development
|Curriculum Assessment Tools|
|New Technology Adoption|
|Develop Customer / Client Partnerships|
|Project Management Methodology|
|Introduce a New Product|
|Enter a New Market|
|Introduce a New Information System|
|Change the Sales Approach|