Client: Nationally recognized savings and loan bank
Project Objectives: The bank wanted to build an internal CBT (computer based training) development capability. They hoped to achieve rapid development and delivery of a core block of CBT programs to "sell the CBT concept" throughout the organization.
Issues: The bank's internal training development staff were almost totally inexperienced with CBT, and they lacked any CBT policies or standards.
They needed assistance to:
Solution: FLI provided consulting support to help
the client select training appropriate for CBT, and to establish CBT development and
management policies and procedures.
Wide acceptance of CBT across the organization resulted in ongoing
justification of the bank's investment in additional staff to carry out new CBT
development and course maintenance.
|Curriculum Assessment Tools|
|New Technology Adoption|
|Develop Customer / Client Partnerships|
|Project Management Methodology|
|Introduce a New Product|
|Enter a New Market|
|Introduce a New Information System|
|Change the Sales Approach|