Client: Major global financial organization
Client Objectives: The client wished to re-engineer their approach to information systems (I/S) by introducing a single, unified group to provide information systems support and then implement systems management processes.
Issues: Many overlapping groups had been providing information systems support for the institution, producing results at varying levels of quality, and employing diverse platforms and widely differing approaches to systems management. To correct the problem, a unified electronic information processing unit was formed from the diverse I/S groups throughout the institution. The new unit faced the task of aligning a disordered mass of people, technologies, and business processes into a smoothly functioning I/S organization that could support the strategies of the entire organization effectively and efficiently.
To ensure that the new electronic information
processing unit would actually achieve its objectives, it was critical that they:
FLI developed a one-day seminar that contributes to "best-practice" people management and achieves buy-in by assuring that everyone within the unit understands key business objectives and strategies, their position in the scheme of things, and how they contribute to success. The seminar addresses the following areas:
FLI and the client developed a model for process-specific,
performance-oriented documentation that will address two levels of detail for each of the
systems management processes to be implemented.
"The precedent for better communication within (the organization) has been set with this seminar, and if it folds, then the whole move towards Best Practice will be that much harder. The buy-in process is long and arduous, and the seminar has been a critical component in achieving the buy-in to date. Whilst the strategy, vision, architecture etc. may change over time, the need for this form of communication will never diminish."
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