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Issues: The group had identified inconsistent and inadequate project planning and management as one critical problem, and varying staff experience as another. Their project management staff were acquired both from within the organization and from a variety of competitive consulting firms; project managers used varying project management techniques, and demonstrated a wide range of competency, ranging from little or none to years of experience.

In support of the methodology, the client had introduced a series of project planning, estimating, and project implementation tools, and wanted to ensure that all staff project managers were competent in their application.

Solution: FLI consulted with the firm to verify the issues discussed above. FLI then developed a methodology and project management training program that included a three-day self study component and a two-day workshop.

To provide realism, the program was structured around two ongoing application development/systems integration case studies. The workshop sessions integrated the client's proprietary project management methodology with hands-on practice using a network-based set of project management performance support tools.

Business Results: The client has implemented the project management methodology worldwide. The training has received outstanding ratings from participants and management in Europe, North America, and Latin America.

Project profitability is reported to have improved significantly since the methodology, performance support tool set, and training program were introduced.

The success of these efforts caused the client to return to FLI for additional support with other methodology and performance support tool releases.